Shipping & Returns

SHIPPING TIME FRAME

We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2-3 working days or less if the goods are in stock,

If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

REFUNDS & REPLACEMENTS

If products in your Order are damaged or arrive in poor quality, please contact us at info@drjacobsnaturals.com within seven (7) days of the date you received the delivery, and we will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s). We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.

If you are dissatisfied with the taste of the product, please contact us at info@drjacobsnaturals.com within seven (7) days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.